FAQ

1.How does Rocket Sims work?

Rocket Sims utilizes established partnerships with local carriers to provide their customers with access to high-speed data services in various regions. Here's how it works:
 
  1. Local Carrier Partnerships: Rocket Sims establishes partnerships and agreements with local carriers in different countries or regions where their eSIM service operates. These partnerships ensure that Rocket Sims customers can access the local carrier's network infrastructure seamlessly.
     
  2. Access to Local Network: When a Rocket Sims customer activates their eSIM and connects to the network in a specific country or region, the eSIM automatically connects to the local carrier's network. This grants users access to high-speed data services provided by the local carrier.
     
  3. Optimized Data Speeds: Through these agreements, Rocket Sims ensures that their customers can enjoy optimized data speeds comparable to what local residents experience. This means users can stream content, browse the web, and use data-intensive applications at fast speeds, enhancing their overall connectivity experience.
     
  4. Seamless Connectivity: By leveraging these prearranged agreements, Rocket Sims eliminates the need for users to manually search for and subscribe to local carriers in each destination they visit. Instead, users can rely on Rocket Sims to provide them with hassle-free access to high-speed data services wherever they go.
     
  5. Consistent Quality: Rocket Sims prioritizes the quality and reliability of the connectivity experience for their customers. By partnering with reputable local carriers, they ensure consistent and dependable data speeds, contributing to a positive user experience. 
Overall, these partnerships with local carriers enhance the value proposition of Rocket Sims' eSIM service by providing customers with access to fast and reliable data speeds during their travels.

2.Why does eSIM not work for locked phones?

SIM cards are integral to connecting a phone to a cellular network. When a phone is "locked," it means it's restricted to work only with a specific carrier or network. This lock is typically imposed by the carrier when the phone is sold as part of a contract or payment plan.

When you insert a SIM card from another carrier into a locked phone, the phone won't recognize it because it's programmed to only work with SIM cards from the original carrier. This restriction is usually implemented through software locks in the phone's firmware. Unlocking a phone allows it to accept SIM cards from any carrier, giving you the freedom to switch between different networks. However, until the phone is unlocked, it will only work with SIM cards from the carrier it's locked to.


3.Does Roaming setting need to be on when on the Rocket Sim partnered networks? 

In this case, roaming settings need to be enabled for the service to work. This is because Rocket Sims likely partners with other carriers to provide their service, and your device needs to be able to access those partner networks when outside your home network coverage area.

It's good to note that while roaming settings are necessary for the service to function, you typically won't incur additional charges from your home carrier because you're technically using the Rocket Sims partner carrier's network. However, it's always wise to check with your carrier about any potential roaming fees or charges associated with your plan, just to be sure. Enabling roaming settings should allow your Rocket Sims eSIM service to work seamlessly, ensuring you stay connected even when outside your home network coverage area.